When interview processes become a recruitment bottleneck
HR Suite is one of the flagship products of Change Americas, a Colombian-based firm.
It enables medium and large companies to automate typical (and time-consuming) HR processes, including:
- Recruiting and onboarding,
- Rerformance and development,
- Compensation and rewards,
- Payroll support,
- …and more!
A presentation of HR Suite by Change Americas
However, the interview module within HR Suite faced growing limitations:
- Time-consuming, subjective and incomplete interview process
Although the tool included psychometric tests, the process required a psychologist to conduct two types of live interviews:
– A pre-screening interview (initial validation of skills),
– An in-depth interview with the best candidates.
Because of the time this – unscalable – process took, the hiring teams were unable to cover the entire candidate pool.
- Loss of valuable candidates
With selection time spans being considerably extended, many suitable candidates ended up waiting too long and were hired by competitors.
- Limited reliability in pre-screening assessment
Because the pre-screening relied on static written responses, candidates could shape their answers to align with the vacancy requirements without necessarily demonstrating their true capabilities. This reduced the reliability of early-stage candidate evaluation, increasing the risk of overlooking strong candidates while advancing less suitable ones.
By incorporating an AI interviewing layer, HR Suite had the opportunity to better meet evolving market expectations and deliver faster, more insightful candidate decision-making for its clients.
Screening more candidates without more recruiters
Insivitech is a Spanish startup that developed nothing less than an AI Voice Interviewer.
In other words, candidates are no longer (only) interviewed by HR or team managers, but by an artificial intelligence capable of having an autonomous conversation, thanks to natural language processing (NLP).
Key features include:
- The AI conducts interviews via voice interaction, adapting questions in real time based on candidate responses.
- The system can assess technical knowledge and behavioural indicators. It captures vocal cues to assess confidence, fluency, tone, and emotional expression to detect possible disengagement or unreliable input.
- The tool generates a report after each interview, including:
– Performance metrics
– Risk factors (e.g. vague answers and contradictions),
– Strengths (e.g. strong customer-oriented thinking),
– Improvement areas (e.g. little technical depth).
Finally, the system is designed to connect directly with HR Suite via an API, enabling the AI Voice Interviewer to be embedded into existing workflows in a matter of days rather than months.
Put simply, the AI Voice Interviewer transforms the early stages of recruitment into a scalable, time-saving, and unbiased process.
Scalable, as a larger pool of applicants requires 0 or little additional operational effort.
Time-saving, given that the tool automates initial screening interviews, saving hours per candidate.
And unbiased, since the AI Voice Interviewer evaluates all candidates using the same criteria and metrics.
EU-LAC Digital Accelerator: Fast-Tracking AI Integration from Prototype to Market:
After matching both companies, the EU-LAC Digital Accelerator provided several acceleration services to support the integration of the Invisitech solution into HR Suite.
- Service n°1: MVP DEVELOPMENT
This service focused on designing and validating a functional MVP of the AI Voice Interviewer that could operate within the HR Suite under real-world conditions.
It involved defining the technical architecture, mapping API connections, and aligning data flows so interviews, scores, and reports were natively usable by recruiters.
The work also covered UX design for both candidates and HR users, ensuring the interview experience, results display, and decision workflows matched how Change Americas’ teams actually recruit.
- Service n°2: GO-TO-MARKET DESIGN
This service focused on turning the AI Voice Interviewer into a sellable, scalable product within HR Suite. EU-LAC DA coaches worked with the partnership to clarify who buys the solution, for which hiring use cases, and why it is differentiated. This included sharpening the value proposition for HR and staffing teams, defining pricing and packaging logic, structuring sales messages, and identifying concrete early-adopter segments in the Latin American HR software and staffing markets.
- Service n°3: InNTERNATIONAL GROWTH & SOFT-LANDING
This service focused on defining how the joint solution could expand beyond its initial market without compromising operations or commercial performance. The EU-LAC team supported the identification of priority EU and LAC countries, key market entry constraints, and relevant regulatory considerations. The work also mapped realistic expansion paths, including potential local partners, distribution channels, and rollout sequencing aligned with Change Americas’ and Insivitech’s growth capabilities.
60% faster interviews and a strong use case for Insivitech to enter the LATAM market
| CHANGE AMERICAS (Corporate) |
INSIVITECH |
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